In August 2018, China Unicom issued an announcement on the results of the bidding for new customer service research and development projects. The announcement showed that Beijing Heli Yijie Technology Co., Ltd. won the bid for the first customer service application (business support category) as the first place.
The positioning of China Unicom’s new customer service project is guided by new ideas, new technologies, and new frameworks, and strives to build the new customer service into the world’s leading intelligent customer service system, which will carry 31 provincial-level centralized, internet-based, multimedia, and intelligent customer service application. China Unicom Group will adopt a new architecture and platform sharing economy thinking, precipitate commonality, respect the intensive construction of provinces, and inject AI artificial intelligence and big data analysis technology to unify empowerment, and comprehensively improve the omni-channel intelligent service based on 10010 Level. The bidding for this project has undergone prototype verification test supplier test evaluation, technical implementation scheme evaluation, project implementation and service support evaluation. In the competition among many suppliers, Beijing Heli Yijie Technology Co., Ltd. took the lead in this competition with its professional intelligent customer service overall solution.
As an important partner of China Unicom, Heli Yijie has provided leading IT solutions, as well as related system integration, consulting and technical services, and has become a centralized customer service of China Unicom for many years with a full understanding of operator’s business, rich product and project experience. Leading provider. Today, Heli Yijie will stand at a new starting point, shoulder a new mission, and strive to build a benchmark for global intelligent customer service, adhering to user thinking and Internet thinking, promoting management improvement through technology and innovation, and fully learning from Internet companies and friends The mobile experience will work with China Unicom to create a new customer service.
In this project, the telecommunications division of Heli Yijie is responsible for participating in the bidding. It is reported that this division mainly focuses on providing technical products and services in the field of customer service, big data analysis, and artificial intelligence for the operator industry. Based on the software platform and overall solutions, it covers the four major business areas of customer service business software, mobile Internet applications, big data analysis, and intelligent business software. In recent years, it has undertaken the construction of customer service system platforms and call center business systems including China Unicom, China Mobile, China Telecom's multi-provincial and group headquarters. China Unicom has undertaken the construction of 20 provincial-level and above customer service system platforms.
After more than ten years of struggle, Heli Yijie has achieved outstanding results in industry software product research and development, service model innovation, informatization and intelligent overall solutions, promotion of the development of key industries in the national economy, and the company's future business strategic layout. The relevant person in charge of Heli Yijie stated that the future Heli Yijie will combine cloud computing, big data, mobile internet, artificial intelligence and other new technologies to seize the direction of a new round of technological revolution and industrial transformation, and develop new industries in the "13th Five-Year" period. Development as an opportunity to continue to upgrade and expand the market. It also prepares operators for the introduction of new services, the practice of new systems, and the promotion of new services for operators in a full-service competitive environment, and strives to build the first brand in the CRM and call center industry.
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