1. I forgot my smile salesman to go south and south, sometimes it is windy and rainy, sometimes cold, sometimes hot, and there are some artificial factors, inevitably with some emotions, when meeting with customers, Forgot my smile. In my heart, the interaction between people, the most critical of the first 10 seconds, 10 seconds to determine the attitude of the other party to contact you, smile is God to give us important body language, if you start your body The impression that the language gives to the other party is: "Actually, I don't want to see you." Do you think the other party will accept you as well? Since the feeling you give to the other party is like this, then everyone has no relationship with the public, do you think the next conversation will be enjoyable? So, no matter what happens to us in front of the customer, it is your own business. When you meet the customer, you must first smile, which is more important than your dress and your manners. If your expression is really not smiling, see you go to the customer's door, don't go in, wash your face in the bathroom, comb your hair, pull the facial muscles 20 times to the top, then you will Much better, then walked into the customer's office at a brisk pace, looking at the customer's eyes and smiling. 2. Arguing that God designed a brain and a mouth for human beings. In addition to eating, the mouth expresses their feelings and thoughts. People's experiences and academic qualifications are different, and opinions are different. This is a natural thing, just like I like to eat. Seafood, but my wife does not like the same, the country is my home close to the coast, in the place of Jiangsu, and my wife's home is the mainland, Chongqing, I think the lobster is delicious, and my wife said that the lobster so many claws It seems disgusting, and it doesn't matter who is right or wrong. We are the same as our customers. Tell a story. In history, a famous architect has designed a municipal building for a certain place. One day the mayor ran to tell him that there are no pillars in the hall, and it may collapse. In fact, this is a worrying thing, but The master of the building only said a good sound, he added a few pillars. After a few years, the master of the building was dead. One day, people suddenly discovered that the pillars did not touch the ceiling at all. This story gives us a lot of inspiration. If the architect at the time told the mayor a lot of theory about the structure of the building, do you think that the mayor can accept it? Can you understand? Therefore, when we communicate with customers, they don't understand the product or misunderstand the product. This is very normal. I want to believe that when customers say their reasons, they must have the correct reason. At this time, we are the most The good way is to stand on their side, show them to them with facts, and come up with examples of your success, let them experience, not argue. By the way, people have self-respect. When you negate a person's point of view in person, he will try his best to maintain his own ideas. Even if you win the argument, you will eventually lose the order. Why bother? 3, too close to the customer, too warm when you are waiting for the train on the platform, or when you are lining up to buy things, the strangers around you ask you the way as before, you will instinctively take a step back, if The space is narrow, you will inadvertently tilt the upper body backwards. This is because others have invaded your private space. When people take a bus full of people, their eyes will be directed out of the window or their eyes will be transferred to an item. This is because when our private space is invaded, we will instinctively transfer our attention and let ourselves out of reality, such as walking with the dead, and sometimes become irritated. Similarly, when we go to the supermarket to buy an item, if the sales person is too close, the feeling will be very depressed. So, how much distance should the customer keep? The first time you contact with the customer, it is best to keep it at 1.2 meters, so it will be easy to communicate and there will be no pressure. Within 1.2 meters, people reserve for their family, pro-we and friends, unless the customer takes the initiative to approach you. Otherwise, please keep a certain distance from the customer. 4, easily made a concession I used to have a neighbor, surnamed Zhang, one day, Zhang uncle and aunt saw an Qing Dynasty clock in an antique shop, I heard that the Empress Dowager Cixi used it, very beautiful, they have come Several times, but did not dare to buy it, because the price is 50,000, Zhang Aunt and the uncle said: "If 30,000 can sell," you can try to kill the price, the uncle took courage, With both hands, I walked to the salesperson and said, "Miss, I saw your clock. You have been there for a long time. You see it. I sold out 25,000 and sold it to me." The salesperson’s eyes lingered. Do not say: "Okay, sell it to you", guess what? Will the old couple be happy? Uncle Zhang’s face changed a lot, and suddenly he felt that this clock was a lot lighter. How did he find that the watch didn’t seem to be moving? The two of them reluctantly paid the money, returned to the house with suspicion and brought the clock in the hall. It looked very good, but the heart of the old couple was very unhappy. It seems that this thing is not Qing Dynasty, how is that guy? It’s so cheap to sell, is there a problem? It feels like it’s painted like it, and the jewelry set on it is real or fake. In this way, after a month of tossing, the grandfather got a heart attack and soon passed away.


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